Frequently Asked Questions

Bacopa Health Care is an ISO 9001:2015 certified healthcare service provider established in 2020 by Mr. Govind Hamal. We help international patients access high-quality, affordable medical treatment in India. Our services include hospital and doctor selection, medical visa assistance, airport pickup and drop, accommodation arrangements, dedicated care managers, interpreter services, and post-treatment care — all completely free of charge to patients.

Yes. Bacopa Healthcare is ISO 9001:2015 certified, which is an internationally recognized quality management standard. We work exclusively with NABH and JCI accredited hospitals and recognized healthcare institutions across India.

Our services are completely free of charge for patients. Bacopa Healthcare is compensated by our partner hospitals through a referral arrangement. You only pay for the medical treatment and any personal expenses such as accommodation and travel. There are no hidden service fees or commissions charged to you.

We facilitate a wide range of medical treatments including cardiac surgery, cancer (oncology), orthopaedics and joint replacement, neurology and neurosurgery, organ transplants (kidney, liver), fertility and IVF, cosmetic and plastic surgery, ophthalmology, bariatric surgery, spine surgery, and much more. We also coordinate comprehensive diagnostics: blood investigations, CT scans, MRI, and PET CT.

Absolutely. We assign a dedicated personal care manager exclusively to you from your first inquiry until you safely return home. Your care manager accompanies you to hospital appointments, handles all communication with doctors and hospitals, provides regular updates to your family, and is available 24/7 via phone and WhatsApp. If you speak a language other than English or Hindi, we also assign a certified interpreter.

Yes. We arrange suitable accommodation near your hospital — whether that's a budget-friendly guesthouse, a serviced apartment, or a comfortable hotel, based on your preferences and budget. We work with accommodation partners near all major hospitals in Delhi, Mumbai, Chennai, Hyderabad, Bangalore, and other Indian medical cities.

Yes. Our team will be waiting at the airport to receive you with a name board as you arrive. We will assist with your luggage and transport you comfortably to your hotel or directly to the hospital. On your departure, we also arrange a drop-off at the airport.

India is one of the most cost-effective medical destinations globally. Treatment in India typically costs 60–90% less than in Western countries like the USA, UK, or Australia — without compromising quality. For example, a heart bypass surgery that costs $100,000+ in the USA may cost $5,000–$8,000 in India. Exact costs vary by hospital, city, and the complexity of treatment. Contact us for a free, transparent cost estimate for your specific condition.

Simply send us your medical reports, diagnosis, and treatment requirements via WhatsApp (+91 96505 86269) or email (care@bacopa.com). Our team will obtain detailed cost estimates from multiple partner hospitals and share them with you within 24–48 hours — with complete transparency and no hidden fees.

Some Indian hospitals do accept international health insurance, but this varies by hospital and insurer. It's best to check directly with your insurance provider. We can help facilitate insurance-related documentation and coordination with the hospital billing team.

An Indian Medical Visa (MED Visa) is a special visa issued to foreign nationals seeking medical treatment in India. It is typically valid for 1 year (with multiple entries) and allows up to 2 attendants (who apply for MED-X visa). Bacopa Healthcare provides complete, free assistance with your medical visa application — including obtaining a hospital invitation letter, document preparation guidance, and application support.

The key documents required include: a valid passport (6+ months validity), recent passport photographs, all medical records and diagnostic reports, a hospital invitation/confirmation letter from an Indian recognized hospital (which we arrange for you), proof of financial means, travel itinerary, accommodation proof, and a completed visa application form. Our team will provide a complete document checklist specific to your country.

The Indian Medical Visa typically takes 3–5 business days to process. However, processing times may vary depending on your country of application and the Indian Embassy/Consulate workload. We recommend starting the visa process at least 2–3 weeks before your planned travel date.

Yes. Up to 2 family members or attendants can accompany you to India. They will apply for a Medical Attendant Visa (MED-X), which is a companion visa tied to the patient's Medical Visa.

Our medical team reviews your case, medical reports, and specific treatment needs, then matches you with the most suitable hospital from our network of 50+ NABH and JCI accredited hospitals. We consider factors like specialization, doctor expertise, technology, and cost. We also provide comparative quotes from multiple hospitals so you can make an informed choice.

Yes, absolutely. We strongly encourage second opinions for serious conditions. We can arrange consultations with multiple specialists across our hospital network, even via telemedicine before you travel to India.

Yes. We arrange pre-arrival telemedicine consultations (video calls and email discussions) between you and your treating doctor in India. This allows you to discuss your medical history, treatment plan, expected outcomes, and any concerns before committing to travel.

We operate across all major medical hubs in India, including Delhi (New Delhi, Gurgaon, Noida), Mumbai, Chennai, Hyderabad, Bangalore, Kolkata, Ahmedabad, Chandigarh, and Pune. Our partner hospital network spans the length and breadth of India.

Our care team will assist you with any extensions of your hospital stay and accommodation arrangements. For visa extensions, we will guide you through the process of applying to the Foreigners Regional Registration Office (FRRO). Medical Visas can be extended in India for ongoing treatment needs.

Yes. Our support continues after you return home. We facilitate follow-up teleconsultations with your treating doctor, assist with interpreting medical reports and discharge summaries, and help coordinate any additional care you may need. Our care manager remains in contact with you until you are fully recovered.